The Ghana Post Company Limited has begun a restructuring exercise to reposition itself as a viable entity, the Minister of Communications, Mrs Ursula Owusu-Ekuful, has said. The company’s transformation, which is also expected to create job opportunities, will include the automation of its systems, electronic service centres, staff training and partnerships to develop some of its existing properties.
“You have to become very central to e-commerce in this country because that is where this country is going. You have to become very central to e-governance as well. Since there are post offices everywhere, they can become the centres where the government business takes place in the rural part of this country.”
“Our vision is to equip all the post offices with internet and data services and transform them into e-service centres so that anybody who needs to transact any government business can walk to the nearest post office, she added.
Closed door meeting
The minister told journalists about the restructuring exercise after she had held a closed-door meeting with management of the Ghana Post Company in Accra. Before the meeting, she inspected the facilties of the company and interacted with the workers.
Mrs Ekuful was accompanied by her deputy, Mr George Andah, and other officers of the ministry. She said she was hopeful that the transformation of the company would improve efficiency, translate into better delivery of services and improved customer experience.
While praising the management for the steps already taken to ensure a successful restructuring, she also pledged the ministry’s unflinching support to facilitate the process for better delivery of services to their customers nationwide.
New Managing Director
For his part, the Managing Director, Mr James Kwofie, who was appointed last February, gave highlights of the restructuring process which started about three months ago.
He mentioned that management had addressed the low revenue situation of the company by coming out with a new revenue incentive initiative, improved the technology situation and revamped the audit unit, as well as created a customer service department to receive all complaints and address them amicably.